Return and replacement policy

1. Introduction

We are committed to ensuring your satisfaction with your purchase. If, for any reason, you are not satisfied, our Return and Replacement Policy offers you the option to return or exchange items purchased from our platform within the specified period, subject to the terms and conditions outlined below.

2. Return Window

• Duration: You can initiate a return within 5 days from the date of delivery.
• Exceptions: Certain categories, such as electronics or customized goods, may have different return timelines. Please refer to the specific product details page for exact information.

3. Eligibility Criteria for Returns

To qualify for a return or exchange:

• Condition: The product must be unused, unwashed, and in its original condition with all tags and packaging intact.
• Original Packaging: Ensure the product is returned in the original manufacturer’s packaging, including all accessories, manuals, and warranty cards, if any.
• Non-Returnable Items: Certain products, such as personal care items or perishables, are non-returnable. This will be indicated on the respective product page.

4. Return Process

To initiate a return:

1. Request: Log in to your account, navigate to ‘My Orders,’ select the item you wish to return, and choose the ‘Return’ option.
2. Pickup: Our logistics partner will schedule a pickup from the original delivery address. Please ensure the product is securely packed to prevent damage during transit.
3. Quality Check: Once we receive the returned product, it will undergo a quality inspection. If the product passes the inspection, we will process your refund or replacement as per your request.

5. Refunds

• Processing Time: Refunds will be initiated within 7-10 business days after the returned product passes the quality check.
• Mode of Refund: The refund will be credited to the original payment method used during the purchase. For Cash on Delivery orders, you will be prompted to provide bank account details for the refund.

6. Exchanges

• Conditions: Exchanges are subject to product availability. If the desired replacement is unavailable, a refund will be processed.
• Process: Follow the same steps as the return process, selecting ‘Exchange’ instead of ‘Return.’

7. Return Shipping Charges

• Defective/Wrong Product: If the return is due to a defective or incorrect product received, the return shipping will be free of charge.
• Other Reasons: For returns due to reasons other than defective or incorrect products, return shipping charges may apply.

8. Important Notes

• Timely Returns: All return or exchange requests must be initiated within the 5-day return window.
• Abuse of Policy: We reserve the right to refuse returns or exchanges if we detect any abuse of our Return and Replacement Policy.
• Policy Updates: This policy is subject to change without prior notice. Please review it periodically for any updates.

For any further assistance, please contact our customer support team.